The Centre Manager reports to the Cluster Centre Manager and will assist in the efficient operations of the medical, diagnostic and administrative services at the medical centre as well as meeting Cluster Net Operating Profit targets.
He/She will also support the development of partnerships and new services with other healthcare organisations and work with the Business Development team to provide quality service to corporate clients.
Work closely with Cluster Centre Managers in the implementation of business development activities to increase revenue for centre.
Ensure a well-governed system of financial management including cost and inventory control.
Prepare and submit monthly financial reports to Cluster Centre Managers.
Clinic Administration and HR Matters
Ensure nursing and administrative staff requirements are adequately planned for.
Work with Cluster Centre Managers and enforce all clinic policies and standards of procedures are in line and adhered to.
Responsible for the accuracy and completeness of all important documents before despatch, such as X-ray reports, Australian visa forms.
Arrange regular clinic meetings to monitor performance of centre and work with staff and Cluster Centre Manager to improve service offerings.
Customer Service Quality
Meet Customer Satisfaction and Net Promoter Scores.
Work closely with Quality Management office to identify areas of improvement and implement these changes with Cluster Centre Managers.
Assist Cluster Centre Manager in the investigation and follow up on complaints and feedback.
Equipment, Supplies and Maintenance
Work closely with Procurement and Cluster Centre Managers in keeping proper records of calibration, quality control, equipment inventory, repair and preventive maintenance.
Clinical Service Quality
Work with Cluster Centre Manager and Quality Management office in the implementation and audit of all clinical areas.
Keep up to date with the various service components of Health Screening Packages and all other services rendered at Medical Centres.
Schedule, co-ordinate meetings when required.
Support the orientation of new clinical staff.
Any other duties as assigned by Cluster Centre Manager.
At least a Bachelor’s Degree in Nursing or equivalent.
Valid Singapore Nursing Board licence.
Minimum 3 years of relevant working experience in a healthcare setting, of which 1 year was in a supervisory capacity.
Strong communication and interpersonal skills.
Strong organizational and leadership skills.
Proficient in Microsoft Office with prior experience managing clinic management systems.
Proven ability in leading clinical and administrative teams and advocating change.
We invite all applicants to submit thier detailed resumes indicating current and expected salaries, via Quick Apply.
We thank all applicants in advance for your interest. Please be informed that only shortlisted candidates will be notified.