Care Coordinator, Case Management

NTUC Health Co-operative Ltd| Date Posted: 15-Sep-2019
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Job Description

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.

Service Coordination
  • To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
  • To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Person Care (HPC) service is carried out by Care Associate (CA)

Case Management
  • To conduct regular home visits to build rapport and engage clients and their caregivers
  • To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
  • To collaborate with other social and health partners to recommend care programs according to their needs.
  • To counsel and educate caregivers' on providing appropriate care and support.
  • To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if client requires to continue to receive the service
  • To work closely with Operations and Nurse Manager on discharging clients from service

Service Development
  • To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

Perform other care duties as assigned by Nurse Manager, Operations Manager

  • Diploma or Advanced Diploma in healthcare related disciplines
  • Minimum 3 years' experience in community healthcare settings in Singapore
  • Good knowledge of the geriatrics and community services
  • Proficiency in MS Office applications
  • Good interpersonal and writing skills
  • Good team player and multi-tasker
  • Good communication skills (oral and written)
  • Be proficient in English and Mother Tongue
  • Passion in community services and service oriented
  • Good judgement and decision making, problem solving skills