inCall Systems Pte Ltd

Care Advisor Nurse

inCall Systems Pte Ltd| Date Posted: 25-Jun-2019
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Job Nature:
Contract, Part Time
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Job Responsibilities:

  • Provide hotline & email support on health-related issues in a call centre environment
  • Conduct follow-up calls and emails pertaining to the enquiries if required
  • Provide information about health topics such as nutrition, weight management etc
  • May need to conduct face-to-face counselling when required
  • Identify and addresses client risk factors / obstacles to care
  • Identify client needs, current services, and available resources, then connecting the client to services and resources
  • Educate the client/family/caregiver on their health issues and concerns
  • Liaise with stakeholders on details of support required
  • Maintains and accurately update client’s particulars, enquiries and feedback to system

 

Requirements:

  • Possess a minimum of 8 years’ experience as a Registered Nurse with Singapore Nursing Board. Experience in community nursing will be an advantage
  • Excellent communication and interpersonal skills
  • Must be patient and possess strong empathy characteristics
  • Experience in counselling is an added advantage
  • Possess initiative & the ability to work under pressure in a fast-pace environment
  • Must be fluent in both spoken and written English ­AND either Mandarin, Malay or Tamil
  • Knowledge of MS Office is necessary
  • Working Hours: Mondays to Fridays (9am-5pm), alternate Saturday (8.30am -1pm), excluding Sundays and public holidays
  • Part-time hours available
Company Overview
inCall Systems Pte Ltd