The American Club

Captain (Host/Hostess)

The American Club Date Posted: 20-May-2018

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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Responsibilities:
  • Welcome, great and sit Members/guests down in the semi-fine dining restaurant at The Club
  • Attend to phone calls and provide assistance regarding Members’ queries
  • Responsible for taking and processing The Club’s restaurant reservations, event registrations, services bookings and festive orders
  • Record Members’ feedback/queries and relay messages to respective outlet managers
  • Interact with Members/guests as they arrive and as they leave the restaurant to ensure positive dining experience
  • Ensure prompt response and follow through on emails and telephone enquiries
  • Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards
  • Demonstrates complete understanding of menu items and ingredients. Advises Members/guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens
  • Treats all Members/guests in a manner to ensure their complete satisfaction throughout their meal and always strives to exceed Members/guests' expectations
  • Aware of all business within The Club on a daily basis and able to guide Members/guests accordingly
  • Follow the restaurant’s policies, procedures and service standards

Requirements:

  • Preferably with 2-3 years of relevant experience in the Food & Beverage field in the same capacity
  • Good team player with strong customer service skills
  • Good pleasing personality
  • Has a good understanding of Western and Asian food knowledge, preferably has an extensive food, wine and beverage knowledge
  • Keen to learn and grow in the Food & Beverage industry 
  • Able to work on weekends and Public Holidays
  • Working Hours: 11:00 a.m. to 8:45 p.m.
  •  Has a basic knowledge of operating point of sales system
  • Ability to work under pressure in a fast pace environment
  • Has a ‘can do’ attitude with great personality and positive mind-set towards any issues arise 
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Communication Proficiency
  • Organizational Skills
  • Multi-task oriented

If you are keen to join our dynamic team, kindly send us a detailed resume, stating current and expected salaries and contact number(s) to:
 
Senior Director of People Development
The American Club
10 Claymore Hill, Singapore 229573
Email: [Click Here to Email Your Resume]
Website: www.amclub.org.sg
www.facebook.com/AmClubTeam
Watch our recruitment video: http://bit.ly/2dL0NkT
  
Only shortlisted candidates will be notified. Personal data collected is for recruitment purposes only. All documents including CV, birth certificates, school certificates, and written references will be kept for a period of three (3) months before it is destroyed, in accordance with our Personal Data retention guidelines.
Responsibilities:
  • Welcome, great and sit Members/guests down in the semi-fine dining restaurant at The Club
  • Attend to phone calls and provide assistance regarding Members’ queries
  • Responsible for taking and processing The Club’s restaurant reservations, event registrations, services bookings and festive orders
  • Record Members’ feedback/queries and relay messages to respective outlet managers
  • Interact with Members/guests as they arrive and as they leave the restaurant to ensure positive dining experience
  • Ensure prompt response and follow through on emails and telephone enquiries
  • Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards
  • Demonstrates complete understanding of menu items and ingredients. Advises Members/guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens
  • Treats all Members/guests in a manner to ensure their complete satisfaction throughout their meal and always strives to exceed Members/guests' expectations
  • Aware of all business within The Club on a daily basis and able to guide Members/guests accordingly
  • Follow the restaurant’s policies, procedures and service standards

Requirements:

  • Preferably with 2-3 years of relevant experience in the Food & Beverage field in the same capacity
  • Good team player with strong customer service skills
  • Good pleasing personality
  • Has a good understanding of Western and Asian food knowledge, preferably has an extensive food, wine and beverage knowledge
  • Keen to learn and grow in the Food & Beverage industry 
  • Able to work on weekends and Public Holidays
  • Working Hours: 11:00 a.m. to 8:45 p.m.
  •  Has a basic knowledge of operating point of sales system
  • Ability to work under pressure in a fast pace environment
  • Has a ‘can do’ attitude with great personality and positive mind-set towards any issues arise 
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Communication Proficiency
  • Organizational Skills
  • Multi-task oriented

If you are keen to join our dynamic team, kindly send us a detailed resume, stating current and expected salaries and contact number(s) to:
 
Senior Director of People Development
The American Club
10 Claymore Hill, Singapore 229573
Email: [Click Here to Email Your Resume]
Website: www.amclub.org.sg
www.facebook.com/AmClubTeam
Watch our recruitment video: http://bit.ly/2dL0NkT
  
Only shortlisted candidates will be notified. Personal data collected is for recruitment purposes only. All documents including CV, birth certificates, school certificates, and written references will be kept for a period of three (3) months before it is destroyed, in accordance with our Personal Data retention guidelines.

Company Overview

The American Club
The American Club
A lot can be said about the Members who walk through the doors of The American Club. They are sophisticated, well-travelled and demand only the best life has to offer. The Club offers life’s little luxuries and even necessities, conveniently located in Singapore’s business district. The Club has created an exclusive sanctuary away from the hustle and bustle of city living. This is where our Members come to experience a higher standard of personalized service and a host of amenities des…