Cornerstone Global Partners Pte Ltd

Call Centre Team Supervisor/Manager

Cornerstone Global Partners Pte Ltd| Date Posted: 14-Jan-2021
EA Licence No: 19C9859|EA Personal Registration No: R1984114
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Job duties:

  • Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels
  • Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training
  • Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses
  • Generates daily, weekly and monthly reports and other documentations as required
  • To do planning, forecasting, implementing and monitoring
  • Ensures all standards and procedures are followed and maintained
  • Possess good communication and presentation skills 

Job requirements:

  • Customer service/contact centre experience is highly preferred
  • Knowledgable in Microsoft Office (Word, Excel & Powerpoint)
  • Good interpersonal and communication skills, customer service and problem solving skills
  • Positive and able to drive team to achieve targeted Service Levels
  • Good leadership and people management skills
  • Able to work well in a team in a dynamic and fast-paced environment

Working hours:

  • Monday to Sunday (including PH)
  • 5.5 days’ work week
  • 9.30am to 6.30pm

 
Working Location: Mattar MRT
  
Benefits:

  • Medical benefit of $200
  • 14 days of Annual Leave

To ensure a faster shortlisting process, interested candidate can WhatsApp & quote "Call Center Manager" to 96363410 or email your updated resume to [Click Here to Email Your Resume]

Interested candidate can include the details as below

  1. Name
  2. Commitment period
  3. Resident area
  4. Earliest start work date

I regret to inform that only shortlisted applicant will be notified


Tyler Tay

Cornerstone Global Partners

EA License No: 19C9859
EA Personnel No: R1984114

Company Overview
Cornerstone Global Partners Pte Ltd