Call Centre Team Supervisor/Manager

Job duties:

• Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels
• Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training
• Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses
• Generates daily, weekly and monthly reports and other documentations as required
• To do planning, forecasting, implementing and monitoring
• Ensures all standards and procedures are followed and maintained
• Possess good communication and presentation skills 

Job requirements:

• Customer service/contact centre experience is highly preferred
• Knowledgable in Microsoft Office (Word, Excel & Powerpoint)
• Good interpersonal and communication skills, customer service and problem solving skills
• Positive and able to drive team to achieve targeted Service Levels
• Good leadership and people management skills
• Able to work well in a team in a dynamic and fast-paced environment

Working hours:

• Monday to Sunday (including PH)
• 5.5 days’ work week
• 9.30am to 6.30pm

 
Working Location: Mattar MRT
  
Benefits:

• Medical benefit of $200
• 14 days of Annual Leave

To ensure a faster shortlisting process, interested candidate can WhatsApp & quote "Call Center Manager" to 96363410 or email your updated resume to [Click Here to Email Your Resume]

Interested candidate can include the details as below

1. Name
2. Commitment period
3. Resident area
4. Earliest start work date

I regret to inform that only shortlisted applicant will be notified

Tyler Tay

Cornerstone Global Partners

EA License No: 19C9859
EA Personnel No: R1984114