EPS Consultants Pte Ltd

Call Centre Team Leader (Up to $3,500/mth)

EPS Consultants Pte Ltd| Date Posted: 6-Sep-2019
EA Licence No: 95C5630|EA Personal Registration No: R1986656
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Job Nature:
Contract
Position Level:
Experienced
Job Category:
Qualification:
Diploma

Job Description

Our client, a reputable organisation, is looking to hire 2 Call Centre Team Leaders to join their dynamic group. The incumbent will be responsible for the general administration of the call centre, and ensure that targeted service levels are achieved. 

 

Candidates with lesser experience may also be considered for junior positions.

 

Job Description

  • To lead the call centre team and ensure that targeted service levels are achieved
  • Handle escalation cases, investigate and follow-up on customer’s issues/queries
  • Handle general administration of the call centre
  • Perform other duties as required

 

Job Requirement

  • Minimum of Diploma
  • Possesses call centre experience (with at least 2 years of supervisory experience in a call centre environment)
  • Strong interpersonal and communication skills
  • Strong customer service skills

 

For interested applicants, please send your resume in MS WORD format to Pin Yi (Reg no: R1986656) [Click Here to Email Your Resume] for immediate processing.


Due to the high volume of applications which we may receive for each position, we regret to inform that only shortlisted applicants will be notified.

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EPS Consultants Pte Ltd