inCall Systems Pte Ltd

Call Centre Team Leader

inCall Systems Pte Ltd | Date Posted: 8-Jul-2018
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Job Nature:
Contract, Temporary
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Job responsibilities:

  • Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels;

  • Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training;

  • Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses;

  • Generates daily, weekly and monthly reports and other documentations as required;

  • To do planning, forecasting, implementing and monitoring;

  • Ensures all standards and procedures are followed and maintained; and

  • Other ad hoc duties as assigned by supervisor / manager.

Requirements:

  • Minimum Diploma with 3 years of relevant experience preferably in a call centre or telemarketing environment;

  • Possess good interpersonal and communication skills, customer service and problem solving skills;

  • Positive and able to drive team to achieve targeted Service Levels;

  • Good leadership and people management skills;

  • Knowledge of MS Excel is essential;

  • Good command of written and spoken English;

  • Aggressive, energetic, motivated, proactive and optimistic about challenges; and

  • Able to work well in a team and under pressure in a dynamic and demanding environment.

Company Overview
inCall Systems Pte Ltd
inCall Systems is an Outsourced Business Service Provider which offers end-to-end integrated marketing solutions that delivers results. http://www.incallsystems.com Leveraging on our core expertise in Database, Customer Interaction Centre and Direct Marketing Solutions, we support our clients to achieve their business objectives of acquiring, retaining and growing customers. inCall Systems adds value to customer interactions at every stage of the customer lifecycle, from acquisition to customer care, from planning a marketing campaign to analyzing its effectiveness and drawing lessons for future programs. To deliver totally professional and integrated solutions and services to our clients, inCall Systems has equipped itself with the latest in call centre and CRM technologies, and works with top consultancies and specialist providers to make the best out of its technology, people and processes. Our integrated approach and industry expertise give us the ability to provide singul