Call Centre Officers

OakTree Consulting | Date Posted: 21-Mar-2019
EA Licence No: 06C4642 | EA Personal Registration No: R1102621
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

 Job Scope

Provide support and care to customers by receiving, initiating, investigating and responding to all enquiries of customers, as well as prospects regarding products, deliveries, complaints and compliments. 
- Maintain CRM system and customer database for promotional purposes. 
- Attend to and direct all customer inquiries and complaints as appropriate, include initiating and follow-up with engineers & customers to resolve problems. 
- Confirm with customers on satisfaction of services rendered. 
- Preparation of timely reports required by the department. 


Requirements:
- Minimum 'O' levels 
- At least 2 years working experience, preferably in customer service or call centre environment 
- Good communication skills and able to work independently 
- Computer literate, proficient in MS Office 
- Possess pleasant deposition and customer-focused mindset


Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period 


John Goh Meng Chye 
EA License No : 06C4642
EA Reg No : R1102621


We regret that only shortlisted candidates will be notified.
 

 

Company Overview
OakTree Consulting