Call Centre Manager

LOCATION:
MacPherson

RESPONSIBILITIES:
• Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels
• Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training
• Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses
• Generates daily, weekly and monthly reports and other documentations as required
• To do planning, forecasting, implementing and monitoring

WORKING HOURS:
5.5 days work week (Requires to work on weekends)
9.30am to 6.30pm

REQUIREMENTS:

Min GCE A/Diploma with Call Centre Supervisory experience

SALARY:
$2.5-$3k

For faster response, please WhatApps your resume to 90070211 & Quote ‘TC TL’. You can also submit your resume to [Click Here to Email Your Resume]
Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R198218