EPS Consultants Pte Ltd

Call Centre Executive/Manager

EPS Consultants Pte Ltd| Date Posted: 26-Jul-2019
EA Licence No: 95C5630|EA Personal Registration No: R1872250
Save Job
Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Executive & Managerial positions avaialble, subject to experience 

Responsibilities:

  • Reports to the contact centre manager
  • Responsible to attain excellent service quality across the call centre.
  • Assist to review all processes, identify improvements and make recommendations to improve the overall performance.
  • To ensure that all evaluators are well-calibrated for call monitoring
  • Perform call audits, coach & motivate staff
  • Conduct trainings & regular knowledge sharing meetings to share important lessons learnt and information
  • Maintain Knowledge-Base Repository
  • Involved in ad-hoc projects as assigned by manager

Requirements:

  • Diploma or Degree holder in Business Admin or equivalent
  • At least 3 years working experience in a contact / call centre environment
  • Applicants with more than 5years of call centre experience in supervisory role, can be considered for managerial positions
  • Strong communication skills
  • Proficient in MS Office applications, especially PowerPoint & Excel.
  • Possess excellent customer service, communication, training and interpersonal skills
  • Able to work in a fast paced environment
  • High standards of customer service, honesty and integrity
  • Ability to work independently and as part of a diverse team

Interested applicants, please send your updated resume in MS WORD format to [Click Here to Email Your Resume] for immediate processing. Do include your availability, last drawn & expected salary. We regret that only shortlisted candidates will be notified. Thank you.
Jia Ling l R1872250

Company Overview
EPS Consultants Pte Ltd