Aureus Academy

Call Centre Executive

Aureus Academy| Date Posted: 9-Apr-2021
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

 

At Aureus Group, we strive to provide the best customer experience to our parents and students. We are looking a Call Centre Executive that will be the liaison between our company and its current and potential customers. He/She will be able to accept ownership for effectively solving customer’s issues, complaints and inquiries and also keeping customer satisfaction at the core of every decision and behaviour.

 

Job Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Able to deliver a professional and high-quality service experience.
  • Adept to and acquire a strong working knowledge of the offered programmes, services and processes.
  • Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction.
  • Develop professional rapport with the customers and build positive brand loyalty
  • Engage potential customers and provide them with clear explanations on the company’s offered programmes to boost lead creation.
  • Attend to customers’ feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Perform any other duties and responsibilities as assigned by the Management.

 

Candidate’s Checklist:

  • Must be available to work 'retail hours' and both weekends
  • Possible posting to multiple locations in Singapore (Locations Island-wide)
  • Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
  • Able to work in a fast-paced environment
  • Flexible and able to adapt to any work situation; Excellent problem-solving skills, and know how to think and act under pressure
  • Positive, extroverted, and outgoing personality with the passion for customer service
  • Basic experience in computer and typing skills required
  • Salesforce Operating System experience preferred
Company Overview
Aureus Academy