Call Centre Executive (Healthcare) **IMMEDIATE**

Customer

• Assist Senior Manager to oversee and manage Call Centre Shared Service operations 
• Responsible for ensuring service level and Key Performance Indicator from multi channels (phone and non-phone) are met.
• Promote Service and quality improvement. Support and monitor call quality audit

Management/Internal Processes

• Maintain and improve operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing system and process improvement and quality assurance programs; installing upgrades.
• Review, propose and update SOP, customer interaction/call handling process and operational policies, after discussion with Manager
• Ensure policies and procedures are adhered to at all times and assist in reviewing them.  
• Plan, propose, and implementing Call Centre Shared Service Integration on operational structure and strategy, system set-up, call flow routing strategy, manpower planning, training program, user acceptance test and etc.

Staff Management and Others

• Meet call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Motivates and promotes teamwork among team.

 

Requirements: 

• Min Degree in any field 
• Have prior experience in call centre field 
• Able to start immediately or on short notice

 

Interested candidate, kindly send a copy of your resume to: [Click Here to Email Your Resume]

 

 

Jessica Fong Zhi Tong [R1879124]

Email Address: [Click Here to Email Your Resume]

Recruit Express Pte Ltd

EA Licence No: 99C4599