Call Centre Executive (5 days/ office hour)

Recruit Express Pte Ltd| Date Posted: 3-Apr-2019
EA Licence No: 99C4599|EA Personal Registration No: R1763413
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Job Description:

 

  • Assist the Line Manager to maintain customer service excellence activities/programs.
  • Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (promotions, products and service) through various customer touch-points (calls, emails and website enquiries).
  • Resolve customer’s complaint/feedback through excellent service recovery, promoting customer satisfaction.
  • Instill customer loyalty and retention through the company's retention programs and outbound service calls
  • Any other duties that may be assigned by the Line Manager from time to time

Requirement:

  • Min. Diploma with minimum 1 year Customer Service / Telemarketing experience
  • Team player
  • Takes pride in providing excellent customer service
  • Positive attitude
  • Excellent communication skills and telephone etiquette
  • Proficient in computer skills; Microsoft Office
  • Customer service experience will be an added advantage

Interested Candidates please forward your updated CVs to:

 

Alex Goh Hock Leong – R1763413 at [Click Here to Email Your Resume]

Recruit Express Pte Ltd, EA License No.: 99C4599

 

All candidates’ informations will be treated with the strictest confidence

Company Overview
Recruit Express Pte Ltd