Career International FOS Pte Ltd

Call Associate | West | 5 Working Days | Up to $2,300| Up to 2.25 Months Bonus | Urgent

Career International FOS Pte Ltd| Date Posted: 10-Jan-2020
EA Licence No: 14C6926|EA Personal Registration No: R1436418
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Key Responsibilities:

  • Report to the team lead, you will be required to support the operations of the Centre effectively and efficiently to meet the service level agreements.
  • Acquire a strong knowledge of the service and processes. Training will be provided for selected candidates.
  • Analyse, verify and process documents/information provided to ensure accuracy and compliance.
  • Highlight/recommend improvements and solutions to enhance operational efficiency and effectiveness.
  • Handle customers’ queries, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience.

Requirements: 

  • Mimmum 'A' level and above. 
  • Basic Computer knowledge (Microsoft Word and Excel).
  • Meticulous and have a keen eye for details with an inquiring mind.
  • Pleasant disposition with positive attitude and strong resilience.
  • Dynamic individual with service aptitude and willingness to go the extra mile.
  • Possesses strong interpersonal and communication skills.
Company Overview
Career International FOS Pte Ltd