Butler

Marina Bay Sands Pte Ltd| Date Posted: 8-Feb-2020
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Job Nature:
Permanent
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB SCOPE 

Operational Related 

  • Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction 

  • Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times 

  • Service and clean all butler suites and rooms as well as provide turndown services  

  • Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms 

  • Review in-house, arriving and departing guest suites and rooms on a daily basis 

  • Be familiar with the set-up and functionality of all equipment in the suites 

  • Perform meet and greet and send off process according to the set standard 

  • Be able to escort guests from the front of the hotel to the suites and serve the guests as needed including hotel tour, suite tour, explanation of services, unpacking and packing luggage 

  • Take orders for in suite food and beverage, deliver and serve accordingly 

  • Respond to guest requests and queries promptly and professionally according to set standard 

  • Attend to service the suites, including food and beverage service, restocking product, equipment and supplies 

  • Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed 

  • Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages 

  • Pick up and record all pertinent data, guest preferences into guest profile as needed 

  • Fulfill guest requirements as long as they are safe, legal and economically sound 

  • Handles luggage/baggage lifting or other related requests such as moving the items or storing. 

  • Long period of standing, walking; seating or taking stairs may be required. 

  • Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. 

  • Ensure to keep higher Grooming standards at all times 

Departmental Related 

  • Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks 

  • Maintain positive relations with colleagues, internal / external departments  

  • Able to respond to emergencies including fire safety and evacuation procedures 

  • Monitor activities in both front and back of the house, report any suspicious characters, items or/and activities to the Supervisor and/or Assistant Manager 

  • Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA) 

  • Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team  

  • Attend training sessions as and when scheduled 

  • Be updated with the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest 

  • Contribute to the improvement of the department 

  • Contribute to the satisfaction of Guest experience 

JOB REQUIREMENTS 

  • Preferred minimum 1 year experience in the same capacity or at least 2 years’ experience as Butler or similar position 

  • Excellent guest relations and communication skills 

  • Advanced understanding of front office operations   

  • Fluent in English and any additional language is an advantage 

  • Preferred proficient with OPERA and all relevant property management systems such as FCS, LIS 

  • Willing to perform shift work and work irregular hours 

  • A team player and takes initiative to assist other Team Members when required 

  • Have impeccable follow-through; and “Can Do” attitude and mindset