Marina Bay Sands Pte Ltd

Butler - Hotel Services

Marina Bay Sands Pte Ltd | Date Posted: 29-Nov-2018
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB SCOPE 

  • Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set standards and to guest’s satisfaction 

  • Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times 

  • Service and clean all butler suites and rooms as well as provide turndown services  

  • Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms 

  • Review in-house, arriving and departing guest suites and rooms on a daily basis 

  • Be familiar with the set-up and functionality of all equipment in the suites 

  • Perform meet and greet and send off process according to the set standard 

  • Be able to escort guests from the front of the hotel to the suites and serve the guests as needed including hotel tour, suite tour, explanation of services, unpacking and packing luggage 

  • Take orders for in suite dining, deliver and serve accordingly 

  • Respond to guest requests and queries promptly and professionally according to set standard 

  • Attend to service the suites, including food and beverage service, restocking product, equipment and supplies 

  • Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed 

  • Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages 

  • Pick up and record all pertinent data, guest preferences into guest profile as needed 

  • Fulfill guest requirements as long as they are safe, legal and economically sound 

  • Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks 

  • Maintain positive relations with colleagues, internal / external departments  

  • Able to respond to emergencies including fire safety and evacuation procedures 

  • Monitor activities in both front and back of the house, report any suspicious characters, items or/and activities to the Supervisor and/or Assistant Manager 

  • Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA) 

  • Perform administrative duties such as inventory and filing of reports as required 

  • Attend training sessions as and when scheduled 

  • Be updated with the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest 

  • Contribute to the improvement of the department 

JOB REQUIREMENTS 

  • Minimum GCE “N” or “O” levels or equivalent vocational school certificate 

  • Certificate or Diploma in Hospitality Management from a recognized institution is an advantage 

  • Experience in a similar capacity in a 5-star hotel is preferred 

  • Excellent guest relations and communication skills 

  • Advanced understanding of food and beverage including in-suite dining, wine and spirits   

  • Fluent in English and any additional language is an advantage 

  • Must have exceptional customer service skills and pays attention to details 

  • Must have good command of written and spoken English  

  • Possess good general knowledge of current events in Singapore 

  • Able to work with minimum supervision  

  • Willing to perform shift work and work irregular hours.   

  • Well-groomed and professional disposition 

 

Company Overview
Marina Bay Sands Pte Ltd