Business Transformation, Customer Experience Specialist

SearchAsia Consulting Pte Ltd| Date Posted: 23-Aug-2019
EA Licence No: 16S8107|EA Personal Registration No: R1440288
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Job Nature:
Permanent
Position Level:
Manager, Senior Manager
Qualification:
Bachelor's / Honours, Masters / PhD

Job Description

Responsibilities:

  • Conduct Customer Journey Mapping initiatives to gather customer inputs for the delivery of customer-centred solutions, platforms and products
  • Ensure that Customer Engagement KPIs are met
  • Collabrate with Customers and Business Partners on complaints and feedback, look into root cause, analyse trends, implement corrective action plans etc.
  • Other duties as assigned by the Management

Requirements:

  • Tertiary qualifications with minimum 5 years of relevant change/transformation experience in Financial Services
  • Execllent communication and stakeholder management skills

 

** Interested candidates, kindly send your latest resume (in Word Doc) to:

Shervonne Ho Zhao Di (16S8107 | R1440288)

[Click Here to Email Your Resume]

NOTE: ALL submitted resumes will be kept strictly confidential; we regret to inform that only shortlisted candidates will be notified.

Company Overview
SearchAsia Consulting Pte Ltd