United Overseas Bank Ltd (UOB)

Business Engagement Team, Outbound, Business Banking

United Overseas Bank Ltd (UOB) | Date Posted: 10-Dec-2018
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Functional area: Business Banking
Employment type: Full-time
Job Type: Permanent

Roles and Responsibilities - Your key responsibilities will include managing customer banking relationships, cross-selling products and services as well as portfolio risk management.

Increase Product holding through Hand-holding selected untagged pool of mass market customers. •Proactive outbound calling to existing customers to establish stronger relationship with a focus to cross-sell other products to increase PPC •AIP Leads triggered through Portfolio Team to increase product holding & create “stickiness” of customers. •Referrals to sales channels for follow ups and ensure closure of leads   Anti Attrition (Triggered Leads) •Initiate service calls for anti-attrition purpose through triggered leads provided by Portfolio Team. •Ring fence and encourage growth of existing BPL customers   Requirement
  •A strong customer service mindset focused on delivering a delightful and engaging customer experience •Disciplined with minimal supervision with a “Can do” attitude, focused on resolution. •Highly-motivated self-starter  with strong problem solving skills and has ability to deliver targets •Strong interpersonal and communication skills with good spoken English and preferably be conversant in Mandarin and major dialects to handle Mandarin/dialect speaking customers •Meticulous with good organizational skills •Mortgage retention experience preferred.
Company Overview
United Overseas Bank Ltd (UOB)