Business Consultant (Microsoft CRM)

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 2-May-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

  • Permanent Position
  • Working hours: Monday to Friday, 9am to 6pm


Job Responsibilities:

  • Analyse Client’s needs, scope the problem and develop business case to address the problem
  • Provide business consultation for client with MS Dynamic CRM Solution.
  • Document requirements, source and evaluate alternatives, and recommend solution that best fits Client’s needs
  • Work with Client users to ensure smooth deployment and adoption of new solution
  • Able to perform business analysis -
  • Business Analysis Planning and Monitoring: Identify stakeholders, techniques and processes to manage, track and trace requirements
  • Enterprise Analysis: Refine and clarify business need, define solution scope and develop business case
  • Elicitation: Explore, identify and document business needs
  • Requirements Analysis: Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need with in specified scope
  • Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need
  • Requirements Management and Communication: Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders


Job Requirements:

  • Have experience in implementing CRM projects and possess good facilitation skills.
  • Have good understanding of the different aspects of the CRM projects, including planning for CRM project; CRM processes; CRM products; and change management.
  • Must familiar with MS CRM functionalities with minimum 5 years MS Dynamics CRM Project experiences.
  • Candidate with Microsoft dynamics experiences will be more preferred.



Company Overview
Jobster Pte Ltd (EA License No: 06C5060)