Business Analyst- CRM

HackerTrail | Date Posted: 15-Aug-2018
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Job Nature:
Position Level:
Entry Level, Experienced

Job Description

This posting is on behalf of client of HackerTrail.

As a Business Analyst with CRM specialisation, you will assess applicability for adoption, understand user requirements, and provide Customer Relationship Management (CRM) solutions to bridge business needs. You will be working in a Government Agency as a key member of the project team, comprising the Project Manager, Solution Architect (where applicable) and the Technical Services Consultant, to deliver ICT capabilities to realise Singapore’s vision of a Smart Nation. 

What to expect:
  • Analyse Agency’s needs, scope the problem and develop business case to address the problem 
  • Capture business requirements, source and evaluate alternatives, and recommend solution that best fits Agency’s needs
  • Work with Agency users to ensure smooth deployment and adoption of new solution 
  • Assist with integration of CRM solution with other business systems and applications used in the company
  • Work directly and manage a CRM development partner to implement new CRM functionality
  • Involve in managing the post-implementation support and maintenance of the applications
  • Review and analyze organization business needs; confer with users to evaluate requirements, discuss solutions and develop plan of approach; analyze existing processes and make recommendations to better streamline our overall processes within the CRM Solution
Job Requirement
  • Degree in Computer Science, Information Technology, Computer Engineering or related discipline 
  • At least 4 years of working experience 
  • Participated in full software development life cycle (SDLC), with past software development experience 
  • Implementation experience in least one CRM Solutions (e.g. MS CRM Dynamics, SugarCRM, SAP CRM, Pegasystems, etc) 
  • Strong analytical, conceptualisation and problem solving skills 
  • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges 
  • Results and customer oriented 
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders 
Company Overview