Browser Services / Windows OS: SCCM

Goldtech Resources Pte Ltd| Date Posted: 11-May-2021
EA Licence No: 90C4037|EA Personal Registration No: R1877924
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

Browser Services
• Collaborate on delivery for Browser frontend technologies at SAP
• SPOC for Level 3 related requests / question
• Meeting with lines of business / program managers
and stakeholders (e.g. application services)
• Alignment with Security, DPPO, and Woc
• Ad-hoc meetings with Service Desk and Field IT
• Open advisory and incident tickets with vendors
• Inform management and key stakeholders before
changes are deployed
• Create and update IFVG´s and Baseline settings documentation for all browsers across all platforms

Windows OS
• Support Windows 10 in on-prem and cloud (Azure AD/Intune) environment
• Open advisory and incident tickets with Microsoft related to Windows 10 issues
• HyperV knowledge
• Provide solutions and workarounds to Service Desk and Field IT about known bugs
• Ad-Hoc meetings with Service Desk, Field IT or other add-in application owners
• Monitoring Jam and other social platforms
• Maintain the following internal web pages:
    JAM (public, Service Desk and 3rd level), Corporate Portal
• End-User communication before changes are deployed
• Create and update 1st, 2nd and 3rd level support guide
• Create QA request documentation
• Review and approve QA test plans
• Provide documentation to other teams and projects
• Investigate and provide technical information when requested.
• Technical expert in Client related Project work

Company Overview
Goldtech Resources Pte Ltd