Shilla Travel Retail Pte Ltd

Beauty Concierge (Changi Airport)

Shilla Travel Retail Pte Ltd | Date Posted: 20-Jan-2019
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

To support Shilla's rapid expansion in Singapore, we are recruiting for Beauty Concierge to join our growing family.


The Beauty Concierge is responsible for processing pre-orders through good customer services and build/maintain relationship with customers. The Beauty Concierge will also elevate the customer's experience through providing excellent customer service and customer engagement. You must be passionate about beauty products, proactive, service driven and a good team player.


Job Responsibilities:

  • Provide excellent before and after customer service

  • Serve as the first point of contact for concierge services by building new and maintaining seasoned relationships

  • Handle phone calls to process pre-orders efficiently with accuracy.

  • Displaying right etiquette to advise customers on any new in-store promotional items to maximize sales opportunities on every order

  • Co-ordinate with stores for customers’ pre-orders and making sure they are communicated properly

  • Maintain up-to-date knowledge of services, events and activities as well as product knowledge in order to effectively make recommendations, answer to customer’s enquiries and service customer’s needs

  • Provide follow up on customer’s requests

  • Handle any related customer enquiries

  • Ensure liquid, aerosols gels (LAGS) and security tamper-evident bag (STEB) regulations are adhered at all times

  • Undertake any other duties as per assigned

Job Requirements:

  • Minimun GCE "O" Level
  • 2-3 years related experience in Beauty, FMCG, hospitality and/or customer service industry is highly desirable
  • Passionate about Beauty Products
  • Customer centric with a willing to learn attitude
  • 5 days’ work week, (Rotating shifts between 5am to 1am/ Weekends and Public Holiday inclusive)
  • Bilingual with the ability to speak a third language an added advantage ( in order to liaise with third language and multilingual speaking associates )
  • Good initiative, proactive, dependable and a team player
  • Good interpersonal & communication skills 
  • Must be comfortable to work in Changi Airport


Interested candidates may apply for this position by sending your resume: via the 'APPLY NOW' button


(Only short-listed candidates will be notified)


All personal data collected will be kept in strict confidence and will only be used for recruitment purposes.

Company Overview
Shilla Travel Retail Pte Ltd