Bartender - Waku Ghin

Marina Bay Sands Pte Ltd| Date Posted: 7-Jan-2020
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Job Nature:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Job Responsibilities:

  • Maintain complete knowledge of:
    • All menu items available in the bar
    • All liquor brands, beers, and non-alcoholic selections available in the bar.
    • Every wine/champagne by the glass and major wines on the wine list.
    • Designated glassware and garnishes for drinks.
    • All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
    • Daily menu specials and out of stock items.
    • Bar layout, table set-ups, hours of operation
    • Imputing of items in the Info Genesis system.
    • Daily arrival / departure, VIPs
    • Be aware of in-house group activities, locations and times.
    • Correct maintenance and use of equipment.
    • All department policies / service procedures.
  • Attend line-ups with other staff and review all information pertinent to the day’s business.
  • Check own grooming and attire standard.
  • Meet with Captains, or Manager to review daily specials and out of stock items. Ensure that other members of the staff are aware of such changes.
  • Communicate closely with Captains and Service Attendants to ensure quality service is achieved.
  • Assist other bartenders and service attendants whenever possible
  • Perform work and side duties in accordance with departmental procedures.
  • Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.
  • Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
  • Upsell to guests whenever possible
  • Transport linens to bar whenever required
  • Prepare special items for events in accordance with superior’s requests
  • Attend meal breaks as assigned
  • Prepare workstations & pantries, ensuring compliance to departmental standards.
  • Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;
  • Ensuring that all procedures are carried out to departmental standards
  • Participate and contribute in all designated meetings and training sessions
  • Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty
  • Anticipate, acknowledge and respond promptly to guests requests at all times
  • Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
  • Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior’s assistance.
  • Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
  • Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
  • Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
  • Ensure all assigned closing duties are completed before signing out.
  • Take part in formal training programs
  • Provide feedback of any problems to the Superior.
  • Work to be part of a cooperative working climate, maximizing productivity and employee morale.
  • Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.
  • Review status of assignments and any follow-up actions with Manager on Duty.
  • Successful completion of the training/certification processes
  • Collect & Analyze Guest Preferences and Comment Cards

Job Requirements:

  • Completion of high school “O” Level
  • Diploma in Hospitality and Tourism is an advantage.
  • Minimum 12 months in bartending experience
  • Be at least 18 years of age
  • Proficient in written and verbal English