Banking System Help Desk Support Engineer

Salesbridge HR Pte Ltd | Date Posted: 19-Nov-2018
EA Licence No: 13C6828 | EA Personal Registration No: R1107242
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Responsibilities:

  • Help Desk Support work for core banking system, usieng Temenos T24
  • Timely update of Help Desk Report (Inquiry log) and distribute it to users in weekly basis
  • Attend to Inquiry / Notice of system incidents and perform initial investigations including but not limited  to past inquiry log, system procedure and maintenance documents.
  • Timely dispatch and escalate to the designated Tier 2 Support
  • To keep track of issues and to bridge communications between users / system operators and  maintenance members

Requirements:

  • Ability to solve problems based on existing documents and past inquiry log
  • Knowledge of application development or maintenance support for Package system
  • General knowledge of banking business such as deposit, cheque, remittance, loan, guarantee, forex, money  market, swap, security, etc..) and accounting know-how
  • Ability to recognize priority issues and escalate accordingly to Management and concern person
  • Maintenance or development experiences of T24 Package System

How to apply

  • Please send your resume in WORD FORMAT to [Click Here to Email Your Resume]
  • Please indicate your Current Salary (Last Drawn Salary), Expected Salary and your Notice Period in your resume
  • Please indicate your Reasons for leaving current and/or last employment

We regret to inform you that the only short listed candidates will be notified.
Thank you

Consultant's name: Hiroto Sato
EA Reg. No.: R1107242
EA Name: Salesbridge HR Pte. Ltd.
EA. License No.: 13C6828

Company Overview
Salesbridge HR Pte Ltd