PrimeStaff Management Services Pte Ltd

AV Engineer ( up to $2,300 + VB)

PrimeStaff Management Services Pte Ltd| Date Posted: 1-Aug-2019
EA Licence No: 95C5411|EA Personal Registration No: R1875653
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Job Nature:
Permanent, Project Basis
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Job Responsibilities:

 

  • Perform onsite fault diagnosis and coordinate and liaise with product suppliers to resolve technical product issues related to video conferencing and audio-visual integrated solutions
  • Perform offsite fault diagnosis to confirm the fault with support from product suppliers and liaise with operations for Return Materials Authorisation (RMA) cases
  • Provide 24-hour standby telephone services (on rotational basis), in line with SAV’s service commitment to customers at all times
  • Prepare and submit timely, intelligible and accurate service reports, detailing steps of diagnosis and remedy action
  • Maintain an updated individual fault record of assigned tickets and prescribed next action
  • Escalate technical issues to manufacturer when the complexity of issue(s) exceed(s) the individual’s capacity; approach internal specialists for technical advice when needed
  • Provide technical advice and Engineering support to customers
  • Prepare preventive maintenance checklist prior to onsite visit
  • Undertake reliable scheduled preventive maintenance and corrective actions on customers’ equipment
  • Submit accurate and detailed service forms and preventive maintenance checklists to Customer Service Officer on a daily basis
  • Escalate technical issues to manufacturer when the complexity of issue exceeds the individual’s capacity; approach internal specialists for technical advice when needed
  • Commissioning and Engineering Support
  • Be part of the Commissioning Team, as and when required, to ensure effective transfer of technical knowledge to provide Post-Sales services to the customer
  • Analyse tasks, resolve problems encountered and provide feedback and suggestions to superiors for future enhancement and knowledge sharing with the Post-Sales team
  • Provide Engineering Support for Paid Services Sales, including the provision of standby support services, fault diagnosis and repair services.
  • Provide Pre-sales support for Services Sales, including the conduct of site surveys to assess for contract renewal and new contracts, and tallying the goods/ equipment specified in the Bill of Materials (BOM) against those found onsite

Job Requirements:

  • Diploma in audio-visual or information technology or Engineering in the electronics or electrical fields
  • At least 2 years of relevant experience
  • Good written and verbal communication skills
  • Be able to work well in a team
  • Positive attitude, flexible, open mindset, customer-focused mindset
  • Able to work under pressure to meet tight deadlines, occasionally able to work on Public Holidays/ Weekends/ Overtime

Individuals who possess any of the following will be at an advantage:

  • Basic knowledge of audio (e.g. equalisation, dynamics processing)
  • Experience in professional audio products (e.g. mixer, speaker systems, audio processing)
  • Knowledge of at least one of basic programming (e.g. Extron, Creston, AMX)
  • Programming and configuration of DSP (e.g. BIAMP, Clear-One, QSC)
  • Knowledge of at least one digital audio protocol (e.g. Dante, Cobranet, AVB)
  • Audio cable termination knowledge
  • Basic knowledge of video equipment (e.g. TV, projector)
  • Basic computer networking
  • Basic knowledge of video cables and connectors (e.g. HDMI cable, VGA cable, SDI cable,)
  • Basic knowledge of video equipment (e.g. TV, projector)
  • Basic knowledge of video signal (e.g. aspect ratio)
  • Knowledge of at least one digital video protocol (e.g. H.264, H.323, MPEG, EDID)
  • Graphic knowledge (e.g. RGB colours, YUV, sub-sampling)
  • Configuration of video wall, streaming system, digital signage system
  • Audio cable termination knowledge

Interested Applicants:

If you meet the above criteria and are seeking new challenges in your career, do send your detailed resume (Including your latest Photo & Indicating your Availability Period, Last Drawn & Expected Salary) in MS Word format to

[Click Here to Email Your Resume]
CC: [Click Here to Email Your Resume]

Your resume will be treated with strictest confidence.
EA Licence No.95C5411 >> EAP No. R1875653

Company Overview
PrimeStaff Management Services Pte Ltd