AV Engineer (Post Sales)

RONSEN GROUP INTERNATIONAL | Date Posted: 11-Jul-2018
EA Licence No: 13C6606 | EA Personal Registration No: R1656691
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma

Job Description

Core Responsibilities:


Fault Diagnosis and Rectification

• Perform onsite fault diagnosis and coordinate and liaise with product suppliers to resolve technical product issues related to video conferencing and audio-visual integrated solutions

• Perform offsite fault diagnosis to confirm the fault with support from product suppliers and liaise with operations for Return Materials Authorization (RMA) cases

• Provide 24-hour standby telephone services (on rotational basis), in line with SAV’s service commitment to customers at all times

• Prepare and submit timely, intelligible and accurate service reports, detailing steps of diagnosis and remedy action

• Maintain an updated individual fault record of assigned tickets and prescribed next action

• Escalate technical issues to manufacturer when the complexity of issue(s) exceed(s) the individual’s capacity; approach internal specialists for technical advice when needed

• Provide technical advice and Engineering support to customers


Preventive Maintenance

• Prepare preventive maintenance checklist prior to onsite visit

• Undertake reliable scheduled preventive maintenance and corrective actions on customers’ equipment

• Submit accurate and detailed service forms and preventive maintenance checklists to Customer Service Officer on a daily basis

• Escalate technical issues to manufacturer when the complexity of issue exceeds the individual’s capacity; approach internal specialists for technical advice when needed


Commissioning and Engineering Support

• Be part of the Commissioning Team, as and when required, to ensure effective transfer of technical knowledge to provide Post-Sales services to the customer

• Analyze tasks, resolve problems encountered and provide feedback and suggestions to superiors for future enhancement and knowledge sharing with the Post-Sales team

• Provide Engineering Support for Paid Services Sales, including the provision of standby support services, fault diagnosis and repair services.

• Provide Pre-sales support for Services Sales, including the conduct of site surveys to assess for contract renewal and new contracts, and tallying the goods/ equipment specified in the Bill of Materials (BOM) against those found onsite


Job Specifications:


Educational Qualification:

• Diploma in audio-visual or information technology or Engineering in the electronics or electrical fields


Experience:

• At least 2 years of relevant experience

• Fresh graduates can be considered