Audio Visual Assistant Engineers(Dip in Elect Engrg/IT)

OakTree Consulting | Date Posted: 14-Nov-2018
EA Licence No: 06C4642 | EA Personal Registration No: R1102621
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

Job Description

Fault Diagnosis and Rectification
• Perform onsite fault diagnosis and coordinate and liaise with product suppliers to resolve technical product issues related to video conferencing and audio-visual integrated solutions
• Perform offsite fault diagnosis to confirm the fault with support from product suppliers and liaise with operations for Return Materials Authorisation (RMA) cases
• Provide 24-hour standby telephone services (on rotational basis), in line with service commitment to customers at all times
• Prepare and submit timely, intelligible and accurate service reports, detailing steps of diagnosis and remedy action
• Maintain an updated individual fault record of assigned tickets and prescribed next action
• Escalate technical issues to manufacturer when the complexity of issue(s) exceed(s) the individual’s capacity; approach internal specialists for technical advice when needed
• Provide technical advice and Engineering support to customers


Preventive Maintenance
• Prepare preventive maintenance checklist prior to onsite visit
• Undertake reliable scheduled preventive maintenance and corrective actions on customers’ equipment
• Submit accurate and detailed service forms and preventive maintenance checklists to Customer Service Officer on a daily basis
• Escalate technical issues to manufacturer when the complexity of issue exceeds the individual’s capacity; approach internal specialists for technical advice when needed

Commissioning and Engineering Support
• Be part of the Commissioning Team, as and when required, to ensure effective transfer of technical knowledge to provide Post-Sales services to the customer
• Analyse tasks, resolve problems encountered and provide feedback and suggestions to superiors for future enhancement and knowledge sharing with the Post-Sales team
• Provide Engineering Support for Paid Services Sales, including the provision of standby support services, fault diagnosis and repair services.
• Provide Pre-sales support for Services Sales, including the conduct of site surveys to assess for contract renewal and new contracts, and tallying the goods/ equipment specified in the Bill of Materials (BOM) against those found onsite

Job Specifications:



Educational Qualification:
• Diploma in audio-visual or information technology or Engineering in the electronics or electrical fields


Please submit resumes to [Click Here to Email Your Resume] with the following details, in MS Word format:

Position applying for
Current remuneration
Expected remuneration
Notice period

John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621


We regret that only shortlisted candidates will be notified.

Company Overview
OakTree Consulting