Asst Manager/ Snr Exec HQ Clinic Operation - Healthcare

Recruit Express Pte Ltd| Date Posted: 10-Jul-2020
EA Licence No: 99C4599|EA Personal Registration No: R1875164
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Job Nature:
Position Level:
Experienced, Manager
Bachelor's / Honours, Masters / PhD

Job Description

Clinics Coordination

  • Support day to day operations of individual clinics from HQ level which involves coordination with other departments and external agencies or stakeholders.
  • Coordinate and liaise with clinics to operationalise and support the implementation of initiatives, projects or workflows roll-out.
  • Support coordination with internal or external stakeholders to organise activities/events.
  • Support coordination and dissemination of information on organisation/cluster wide initiatives and emergency plans such as business continuity plans and pandemic plans.


Performance Standards

  • Support the adherence of processes and practices in clinic operations to achieve good governance and audit outcomes.
  • Support regular review of systems and processes to update the Procedure Manuals (PM) / Working Instructions (WI) and assist in the communication of changes to key stakeholders.
  • Identify and support promulgation of best practices among the clinics.
  • Drive or support continuous improvement initiatives.
  • Monitor and assess performances of the key KPIs established for Clinic Operations under the Clinic Ops Dashboard.
  • Support the shaping of IT systems and enhancements as well as enablers to support clinic operations processes and service transformation efforts.


Process Development and Workflow Review

  • Work with stakeholders to develop workflows for new programmes and review existing workflows for improved efficiency and/or patient safety.
  • Compile and analyse statistics to support process review and monitoring of programme effectiveness.


Operations Development

  • Support the individual clinics in preparation for progressive job re-design of operations staff in tandem with service transformation efforts to build a future-ready workforce and care delivery mode.
  • Lead or support projects or initiatives that will bring about innovation, improved productivity for organization, better cost-savings, improved patient experience and/or safer care for patients.
  • You are also expected to be involved in special projects and perform any other duties as assigned by your supervisor.


Job Requirements:

  • Degree in any discipline with at least 2 years of relevant working experience, preferably in healthcare sector and operations management, covering wide range of areas such as performance monitoring, process improvement, project management, and implementation.
  • Possess good written and verbal communication skills.
  • Strong in people skills with the ability to engage and work with all levels of staff and cross functions
  • Meticulous and pro-active in learning and experimenting.


Interested candidates please submit your resume to [Click Here to Email Your Resume]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

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