GMP TECHNOLOGIES (S) PTE LTD

Associate Service Engineer (Inkjet printer/photocopiers)

GMP TECHNOLOGIES (S) PTE LTD| Date Posted: 9-Jul-2020
EA Licence No: 09C3051|EA Personal Registration No: R2089949
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities

  • Proven ability to support inkjet printers and photocopiers, with a sound knowledge of print technology, including laser technology
  • Ability to render technical support to service partner staff(s) and manage their experience including SLA and KPI management
  • Ability to build and improve strong working relationship with service partner staff(s). (e.g. communication, collaboration, issue resolution) and drive continuous improvements in behaviour, performance and providing training as and when required
  • Ability to repair a broad range of Printers, Photocopiers, Scanners and faxes, including possessing a strong analytical mindset to diagnose and resolve technical problems
  • Ability to render post-sales support in related print and scan software solutions
  • Ability to manage, schedule and coordinate maintenance servicing, delivery and installations as well as tracking spare parts and consumables movement
  • Ability to roll up one’s sleeve to help solve machine and software challenges

Requirements 

  • Structured and organised approach with attention to detail
  • Resilient and adaptable with a strong customer service mindset
  • Ability to communicate clearly at all levels, both written and verbal
  • Able to work independently and make decisions, escalating where and when necessarily and appropriately
  • Advanced Networking and Network Security Skills
  • Ability to use Excel (pivot tables, lookups, Data Manipulation and etc)
  • Comfortable to generate and manage reports and performance statistics on a monthly basis and on ad hoc basis as and when required
  • Someone with at least 3 -5 years MFDs and Photocopier technical experience; inclusive of operational process, coordination and setup, planning and team management
  • Someone with a clear working knowledge of MPS (Managed Print Service – Per Pay Print) service infrastructure is highly preferred
  • A valid Class 3 driving license

 

We regret that only shortlisted candidates will be notified.

To apply, please click "Apply Now" or visit www.gmprecruit.com and search for job reference: 16522

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Lim Zi Cheng  |   Registration No: R2089949

 

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GMP TECHNOLOGIES (S) PTE LTD