Associate Application Consultant (Support)

This is an exciting position and you will be working with the team to deliver a great customer support on our world class Human Capital Management to the Customers in Singapore and region.

Responsibilities:

• Attend to customer support requests on queries or problems on Application Software.
• Check, Debug, rectify and test system on program error to ensure resolution.
• Perform Data fixes, Technical Bug fixes and Configuration fixes
• Ensure smooth workflow processes and attainment of service level commitments.
• Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.
• Assist in preparing customization specifications and working with developers to get the customisation completed
• Logging of tickets and all transaction on the Support ticketing tool
   
  Requirements:

• Degree/Diploma in Information Technology, Computer Science or related disciplines
• 1-2 years’ experience in Application Software Development or Support or Implementation environment.
• Highly ambitious entry level Diploma or Degree can also be considered.
• Knowledge of Microsoft Windows Operating System, SQL Scripts, Programming skills are required
• Good analytical, problem-solving and communication skills
• Customer handling skills and service oriented
• To understand and adhere to the company policies and procedures regarding information security management, Personal data protection and data confidentiality 
• Perform the role assigned, if applicable, in managing information security and data protection.