Associate Application Consultant (Support)

IQ Dynamics Pte Ltd| Date Posted: 30-Dec-2020
Save Job
Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

This is an exciting position and you will be working with the team to deliver a great customer support on our world class Human Capital Management to the Customers in Singapore and region.

Responsibilities:

  • Attend to customer support requests on queries or problems on Application Software.
  • Check, Debug, rectify and test system on program error to ensure resolution.
  • Perform Data fixes, Technical Bug fixes and Configuration fixes
  • Ensure smooth workflow processes and attainment of service level commitments.
  • Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.
  • Assist in preparing customization specifications and working with developers to get the customisation completed
  • Logging of tickets and all transaction on the Support ticketing tool
     
    Requirements:
  • Degree/Diploma in Information Technology, Computer Science or related disciplines
  • 1-2 years’ experience in Application Software Development or Support or Implementation environment.
  • Highly ambitious entry level Diploma or Degree can also be considered.
  • Knowledge of Microsoft Windows Operating System, SQL Scripts, Programming skills are required
  • Good analytical, problem-solving and communication skills
  • Customer handling skills and service oriented
  • To understand and adhere to the company policies and procedures regarding information security management, Personal data protection and data confidentiality 
  • Perform the role assigned, if applicable, in managing information security and data protection. 
Company Overview
IQ Dynamics Pte Ltd