Marina Bay Sands Pte Ltd

Assistant Shift Manager - Loyalty Club (Japanese Speaking)

Marina Bay Sands Pte Ltd| Date Posted: 10-Jun-2019
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Job Nature:
Position Level:
Experienced, Manager
Diploma, Bachelor's / Honours, Masters / PhD

Job Description


  • Service all guests with general enquiries of the loyalty programmes and Marina Bay Sands amenities at the loyalty club counters
  • Ensure the highest quality of customer service including meeting the department’s service standards, counter cleanliness, staff allocation and queue management
  • Manage customer enquiries and complaints efficiently and professionally
  • Ensure that all required paper work and computer data input is performed by Team Members in an auditable and timely manner
  • Must assist Security and Surveillance in the maintenance of players’ accounts on a daily basis in regards to barred and/or blacklisted players
  • Perform  daily shift reports and other necessary reports as required by management in an accurate and timely matter
  • Liaise and communicate with internal/external departments as per Company policies and procedures.
  • Assist in the management of company policies and procedures related to the Loyalty Club including meeting standards for issuing membership cards
  • Sound Management Skills
  1. Hands on approach to groom, guide, grow, motivate, counsel and coach assigned Team Members in the performance of their duties
  2. Prepare the staff daily roster
  3. Prepare and carry out performance appraisal reviews
  4. Recommend pertinent warnings / commendations for Team Members
  • Attend all relevant meetings and disseminate information as required
  • Keep all necessary policies and customer information confidential



  • Preferably a master’s degree in marketing/ business/ hospitality
  • Hospitality (casino, hotel, airlines, F&B) management experience
  • Proficiency with Microsoft software including Word, Excel and Outlook
  • Strong knowledge of Human Resources policies and procedures relating to performance management
  • Proficiency in English and Japanese as this role will be required to liaise with English and Japanese speaking guests
Company Overview
Marina Bay Sands Pte Ltd