Creative Eateries

Assistant Restaurant Manager

Creative Eateries| Date Posted: 21-Sep-2020
Save Job
Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

 

Overall Job Objectives

The Assistant Restaurant Manager implements business plans relating to manpower control, handle and resolves conflicts tactfully. He/She has to perform store-level support functions, including customer service, scheduling, cashiering, loss prevention, maintenance and back office support. He/She is responsible for the recruitment, training and maintaining the motivation of staffs, as well as assisting the Restaurant Manager in day-to-day activities in the premises. He/She should also be well-groomed and presentable to lead by example for his/her staffs. The role will require him/her to work well under pressure in a fast paced environment. In conjunction with working in a multi-cultural team, he/she will ensure smooth communication between internal and external customers, maintain high team morale and enhance customers’ dinning experience.  

 

Core Responsibilities

Business Management

  • Assist Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers
  • Assist in ensuring smooth day-to-day operation of the restaurant
  • Work with other management personnel to plan advertising and marketing strategies and any special restaurant functions
  • Safe-keep of company properties
  • Achieve all financial targets
  • Assist in sending daily sales report
  • Prepare checks that itemise and total meal costs using Point of Sales system
  • Check sufficient stocks and supplies in restaurant for smooth operation
  • Manage and implement business continuity plans
  • Manage crisis situations and prepare incident reports
  • Participate in negotiations
  • Monitor income and expenses
  • Administer purchasing and receiving procedures
  • Provide information for management decision making
  • Facilitate compliance with legislative and regulatory requirements
  • Manage compliance with F&B hygiene policies and procedures
  • Identify and establish internal and external stakeholder relationships
  • Contribute to innovation process within own scope of work in the Business Unit
  • Foster service innovation
  • Solve problems and make objective decisions at managerial level

Leadership and People Management

  • Lead the team on each shift and delegate job responsibilities to staffs effectively
  • Ensure the company service standards are upheld
  • Plan direct hiring and training for staffs
  • Lead with service vision and foster service innovation
  • Manage cross functional and culturally diverse teams
  • Conduct orientation and training
  • Conduct staff performance assessment during year-end review
  • Provide ongoing feedback and guidance to staffs
  • Manage training and development of staffs
  • Develop self to maintain professional competence at managerial level

Food and Beverage Production and Service

  • Collaborates with chefs for efficient provisioning and purchasing of supplies
  • Estimate food and beverage costs
  • Supervise portion control and quantities of preparation to minimise waste
  • Perform frequent checks to ensure consistent high quality of preparation and service
  • Provide quality control for service
  • Manage site/outlet and equipment maintenance
  • Maintain Halal licensing requirements (depends on outlet)

Service Excellence

  • Investigate and resolve complaints concerning food quality and service
  • Enhance the customer experience and ensure customer satisfaction
  • Maintain service quality and professional etiquette
  • Analyse and aim to raise the bar for service quality

Workplace Safety and Health

  • Conduct food and beverage hygiene audit

 

  • Requirements

  • Minimum Diploma or equivalent
  • And/or 2 years of relevant experience in the F&B Industry
  • Proficient in English and 1 other language
  • Willing to work rotating shifts
  • Willing to work on weekends and public holidays
  • Strong communication, interpersonal and management skills
  • Outgoing, Friendly, Pleasant, Energetic, Cheerful, and Hardworking
  • Work independently and in a team
  • Self-disciplined and self-motivated
  • Enjoys interacting with people and serving customers
  • Maintain high standards of personal hygiene with clean appearance and well-attired
  • Possess enthusiasm and keen to get feedback for improvement
  • Meticulous vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts and schedules
Company Overview
Creative Eateries