Assistant Manager - The Black Swan

The Lo & Behold Group| Date Posted: 18-Jan-2020
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

We are looking for a service-driven leader to fill the role of Assistant Manager. This role requires the individual to drive and lead the daily service operations, from its people to the surroundings, taking into meticulous consideration the operational and technical needs of the establishment. Familiarity with every aspect of restaurant management, grievance procedures and training plans is critical in ensuring business development and growth.


You’ll be in-charge of:


• Leading and executing operations to achieve daily targets

• Building and maintaining relationships with guests
• Attending to guest feedbacks or complaints
• Ensuring roster is efficiently planned and develop manning guide according to manpower budget
• Identifying training needs and training plans tighten the competency gap
• All HR, logistics & inventory, and admin matters (including welfare)
• Petty cash and banking transactions
• Facility management of the outlet
• Supporting the ways of business development
• Conducting training and develop SOPs


We are looking someone who is:


• Well versed with minimally 2 years of Hospitality/F&B experience in a supervisory role
• Meticulous and well organised
• Well-groomed and possesses good communication skills
• Strong in computer skills
• Passionate about service


Company Overview
The Lo & Behold Group