Assistant Manager - Service Bars Gaming Floor

Marina Bay Sands Pte Ltd| Date Posted: 26-Jun-2020
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Job Nature:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Job Scope:

  • Direct the casino mass gaming beverage operation according to established standards, provide excellent guest service maximize satisfaction.
  • Complete knowledge of all liquor brands, wine, beers, and non-alcoholic selections.
  • Develop interesting and balanced beverage menus and selections on a timely basis that are appropriate and responsive to the market.
  • Provide constructive suggestions regarding beverage preparation, presentation.
  • Develop unique and achievable revenue initiatives.
  • Effectively control food and beverage costs, operating expenses, inventory levels, payroll, etc.
  • Ensure that operations support casino marketing efforts by providing outstanding service to casino patrons during special events.
  • Monitor and hold accountable for the direct report performance.
  • Develop business plans and capital expenditures plans that are consistent with the overall strategic positioning of the property.
  • Ensure to comply all related hygiene standards throughout the areas belong to Service Bar Gaming Floor.
  • Maintain close liaison with all internal departments to have a good understanding of other Departments’ operational flows.
  • Recommend promotion and development of team members.
  • Proactively support and follow the instruction given by upper management.
  • Work with team members to minimize wastage and increase productivity and efficiency. Review operation results with the team and identify opportunities for improvement.
  • Ensure all cashiering procedures are in compliance with standards.
  • Monitor and minimize wastage of all operation related and maintain labour expense
  • Monitor floor operation and team member service to ensure all follow SOPs, provide extra mile with personalized service to ensure guest satisfaction.
  • Resolve guest complaints with service recovery in a timely and professional manner. Take personal responsibility to resolve issues.
  • Demonstrate MBS core values and be the role model of team members
  • Responsible for team member performance reviews, discipline, team member awards, payroll… etc.
  • Update team member schedule in “time manager” & “VR” system
  • Conduct training for team members.
  • Conduct inventories and orders food and beverage products, operating supplies.
  • Conduct daily pre-shift meetings.

Job Requirements:

  • Energetic and results oriented.
  • Be able to work for night shift and smoking areas.
  • Certificate or diploma in F&B management or extensive F&B experience.
  • A minimum of 1-year experience at a managerial level in a 5-star hotel or a deluxe operation.
  • Basic accounting knowledge.
  • Good leadership skills.
  • Fluent in English, additional languages are advantages.
  • Well-groomed with professional appearance.