Central Provident Fund Board

Assistant Manager / Senior Executive (Performance and Operation Support Unit) - Contract

Central Provident Fund Board| Date Posted: 26-May-2020
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
Diploma

Job Description

Assistant Manager / Senior Executive (Performance and Operation Support Unit - Quality Service & Training) – Contract

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.

CPF members can use their CPF savings to buy a house, take care of their healthcare needs and save up for their retirement income for their golden years via the various schemes offered.  If you are meticulous, a systematic thinker and derive satisfaction from helping others, you will fit right into this job.

Job Responsibilities

The job holder provides the administrative support for the Quality Service and Training (QST) team for Customer Contact Centre (CCC) and is also required to liaise with supervisors in the following areas:

  • Responsible for identifying staff training and development needs, and for planning and monitoring of training budget
  • Sieve correspondences received into different CPF schemes and channel to relevant teams/departments for handling
  • Process, track and analyse performance and incentives results of Customer Service Executives
  • Conduct call monitoring for quality assurance, and provide coaching to customer service executives.
  • Provide general administrative support which includes procurement and office support activities for supervisors

Required Attributes

  • Able to multi-task and is resourceful, work both independently and as a team-player
  • Able to work well in a fast-paced environment
  • Possess good initiative, positive attitude, analytical and organising skills.
  • Willingness to learn and quick to adapt to changing and challenging situations
  • Good proficiency in using Tableau or Microsoft Excel formulas to generate results for analysis purposes would be an advantage

TRUST. Everything We Stand For.

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Central Provident Fund Board