Assistant Manager, Programme Sales (6-month contract), SMU Academy

Singapore Management University| Date Posted: 17-Jul-2020
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Job Description

  • Manage enquiries received through the SMU Academy’s hotline and email.
  • Acquire and expand new and current customer base (both individuals and corporates) through various sales acquisition approaches - cold calling, networking, social media, etc.
  • Maintain strong client relationships by providing support, information, and advice on our courses.
  • Handle all the necessary documentation for course registrations of participants.
  • Maintain proper records of participants and prospects.
  • Handle both in-bound and out-bound customer enquiries in a professional and timely manner.
  • Ability to resolve customer feedback and issues and escalate them if necessary to senior management.
  • Support the operations/admin team in managing attendance of clients to classes.
  • Work closely as a sales unit to ensure monthly sales target are met.


  • Diploma with minimum 3 years of relevant work experience.
  • Ability to handle pressure and meet deadlines.
  • Meticulous.
  • Excellent time management and organization.
  • Able to work in fast-paced and self-directed environment.
  • Exceptional verbal and written communication skills.
  • Highly proficient level computer skills including Ms Word, PowerPoint, Excel and Outlook.
  • Excellent telephone sales personality skills.

Other Information

Candidates who do not possess the stipulated educational requirements and/or work experience may be considered. If successful in their job application, they will be offered a job title and salary package commensurate with their educational qualifications and work experience

Company Overview
Singapore Management University