Assistant Manager/Manager (Harbourfront)

Business Edge Personnel Services Pte Ltd| Date Posted: 15-Apr-2021
EA Licence No: 96C4864|EA Personal Registration No: 199606466D
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Job Nature:
Contract
Position Level:
Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

URGENT

Location : HarbourFront Centre

START DATE: ASAP END DATE: 6 months, maybe extended for another 6 months, subject to performance and operational requirements

Job Title Assistant Manager / Manager, Tier 3 Ops Coordination Cell

Qty required 2 - 3

Job Specialisation Call Centre Agent / Customer relationship specialist / Customer service agent/ Hospitality Front Desk

Job Level and Minimum Hourly rate :

Min Qualification : Diploma Levels & Above : Assistant Manager • Monthly rate of $2,764.67 OR $14.50 per hour

Min Qualification : Degree Levels : Manager • Monthly rate: $3,800   

Working Days & Hours

• 5 working days and inclusive of weekends and Public Holidays

On each working day, will be deployed to either one of these 2 shifts:

AM Shift: 0730-1700 or

PM Shift: 1300-2230

Mandatory Skills

• Experience in customer service or call centre

• Fluency in a second language or dialect(s) will be an advantage to liaise with non-English speaking callers

Job Responsibilities and Job Requirements Responsibilities

• To iterate and translate MOH’s vaccine policies and formulate them into implementable operational objectives and plans and ensure seamless implementation of vaccination operations.

• To consult and work with internal stakeholders to review current operational processes and policies as and when queries/appeals/complaints are escalated to the team.

• To provide advice and guidance to external stakeholders based at vaccination sites (i.e. vaccination centres, mobile vaccination team, polyclinics etc) on operational matters, to ensure their alignment with prevailing SOPs, policies and guidelines.

• To consult and engage internal and external stakeholders to address operational policy gaps identified from ground operation

• To draft submissions to seek approval for the proposed approach to handle serious/problematic/complex/high profile queries/appeals/complaints.

• To prepare, review and update operational manual for Knowledge Management.

• Address and manage queries/appeal/complaints.

• Assist to perform any other ad-hoc project tasking and duties in support of VOTG.

 

Company Overview
Business Edge Personnel Services Pte Ltd