Assistant Manager/Manager (Harbourfront)
Location : HarbourFront Centre
START DATE: ASAP END DATE: 6 months, maybe extended for another 6 months, subject to performance and operational requirements
Job Title Assistant Manager / Manager, Tier 3 Ops Coordination Cell
Qty required 2 - 3
Job Specialisation Call Centre Agent / Customer relationship specialist / Customer service agent/ Hospitality Front Desk
Job Level and Minimum Hourly rate :
Min Qualification : Diploma Levels & Above : Assistant Manager • Monthly rate of $2,764.67 OR $14.50 per hour
Min Qualification : Degree Levels : Manager • Monthly rate: $3,800
Working Days & Hours
• 5 working days and inclusive of weekends and Public Holidays
On each working day, will be deployed to either one of these 2 shifts:
AM Shift: 0730-1700 or
PM Shift: 1300-2230
• Experience in customer service or call centre
• Fluency in a second language or dialect(s) will be an advantage to liaise with non-English speaking callers
Job Responsibilities and Job Requirements Responsibilities
• To iterate and translate MOH’s vaccine policies and formulate them into implementable operational objectives and plans and ensure seamless implementation of vaccination operations.
• To consult and work with internal stakeholders to review current operational processes and policies as and when queries/appeals/complaints are escalated to the team.
• To provide advice and guidance to external stakeholders based at vaccination sites (i.e. vaccination centres, mobile vaccination team, polyclinics etc) on operational matters, to ensure their alignment with prevailing SOPs, policies and guidelines.
• To consult and engage internal and external stakeholders to address operational policy gaps identified from ground operation
• To draft submissions to seek approval for the proposed approach to handle serious/problematic/complex/high profile queries/appeals/complaints.
• To prepare, review and update operational manual for Knowledge Management.
• Address and manage queries/appeal/complaints.
• Assist to perform any other ad-hoc project tasking and duties in support of VOTG.
Business Edge Personnel Services Pte Ltd