Assistant Manager/ Manager, Applications (Work Pass Division) - 1 year contract

Ministry of Manpower (MOM) | Date Posted: 14-Sep-2018
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Job Nature:
Contract, Temporary
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities 

  • To oversee and manage a team of officers in the daily operations to ensure that all Work Pass applications are captured into the system effectively and efficiently for further processing
  • To participate or lead projects to make system and operational process changes for better operational efficiency, customer effectiveness, or to meet policy objectives
  • To handle operational issues related to foreigner identification
  • To handle escalated issues from MOM Contact Centre via calls and emails as well as other sections in WPD or departments within MOM that require manager-level advice/decisions. 

Requirements

  • Possess tertiary qualification in any discipline
  • Possess good customer service, communication (written and spoken) skills
  • Possess strong analytical, creative thinking and problem-solving skills
  • Be a good team player with a customer-focused mindset
  • Be able to work independently and adapt to complex changes
Company Overview
Ministry of Manpower (MOM)