Assistant Manager, Front of House Operations Venues

Marina Bay Sands Pte Ltd | Date Posted: 21-Mar-2019
Save Job
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB SCOPE

Job Responsibilities

  • Manage all front of house operations and co-ordinate security, cleaning, F&B and merchandise requirements in accordance to the event.
  • Ensure casual pool is adequately staffed, are fully trained in all aspects of front of house and box office operations
  • Schedule & supervise casuals for both front of house and box office operations
  • Ensure guest service standards and emergency procedures are enforced and maintained
  • Ensure quality surveys are regularly conducted, documented and reported
  • Ability to deal effectively with internal and external clients, organizers and promoters
  • Manage the patron access control software and ticket scanning configurations for events and attractions at the different venues
  • Manage the WSH program and emergency evacuation procedures and policies for staff and audience members
  • Conducting guest service trainings in accordance to the culture and values of Marina Bay Sands
  • Managing casuals payroll system with utmost integrity
  • Creating and reviewing of departmental SOPs on a regular basis
  • Develop and enforce exemplary customer service and safety standards
  • Other duties as directed by the Management

 

JOB REQUIREMENTS

Education & Certification

  • Diploma or College Degree Preferred

Experience

  • Managing a diversified team
  • 5 years of exemplary guest service experience
  • 3 Years of supervisory experience

Competencies

  • Experience in managing and supervising guest service employees
  • Maintaining a professional appearance with exemplary guest service standards
  • Strategizing manpower and operational planning to achieve optimal productivity
  • Strong organizational, leadership and staffing skills
  • Strong communication skills
  • Passionate and driven
  • Motivating and nurturing
  • Team player
  • Creative thinking
  • Proficient in Microsoft Office applications