Assistant Coordinator (Ear,Nose,Throat) – 2 years contract
National University Hospital | Date Posted: 14-Jul-2018
- Responsible to work in collaboration with Audiologists and Audio Technicians to provide assistance in clinical, administrative and technical duties, to ensure continuity of patient care in their aural rehabilitation process.
- Triaging and assessing all patients who are referred for hearing aid evaluation and/or tinnitus counseling sessions
- Conduct counseling on hearing aid styles and models and realistic expectations in aural rehabilitation program.
- Assess the patient’s readiness and interests in taking up hearing aids.
- Conduct relevant questionnaires to determine the degree of hearing handicap.
- Synthesize assessment information to identify patient’s main concerns and prioritize care needs.
- Work in partnership with patients and families on the services and options available. Coordinate the necessary referrals accordingly.
- Conduct financial counseling on hearing aid cost, consultation charges and subsidies available.
- Liaise with AIC to ascertain patient’s eligibility for Senior Mobility Fund
- Document the assessment, plans, and/or triage outcomes timely and accurately in the relevant system.
- Maintain the database for all patients seen during Triage.
- Perform basic audiological assessments.
- Perform daily calibration of audiological equipment.
- Phone-calling patients to confirm appointment attendance.
- Assist in scheduling of patient appointments using SAP especially for advanced audiology tests, special arrangements and NR patients
- Maintain consignment logs for hearing aids & its accessories, and ensure all items received as per scheduled.
- Perform basic data entry and data retrieval using relevant computer programs.
- Perform photocopying, binding, filing and distribution of documents and forms
- Any other duties as assigned by Reporting Officer.
- Completed at least a diploma and received in-house training conducted by principal/senior audiologists or attended relevant audiological lessons conducted by the NUS MSc Audiology program.
- Clinical experience not required.
- Maintain a minimum required competency level in annual competency review.
- Analytical, organized and communicative
- Understand the relationship between hearing and speech
- Communicate well with hearing impaired individuals
- Equipped with basic computer skills in MS World, Excel, and PowerPoint.
- Enjoy working with people e.g. adults and young children and their families
- Affable and approachable
- Possess a passion for helping people with hearing loss and other disabilities
- Critical thinker, self-motivated, able to work effectively as part of a multi-disciplinary team
- Minimum 3 months on-the-job training supervised by an Audiologist/ Senior/Principal Audiologist.
Interested applicants are invited to email a detailed resume stating your current and expected salary.
We regret that only shortlisted candidates will be notified.
National University Hospital