Area Manager of Chain Westren Food Restaurant / $3500 - $3800

EA Licence No: 03C3254|EA Personal Registration No: R1655629
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Job Nature:
Position Level:
Experienced, Manager
Job Category:
'N' Levels / 'O' Levels

Job Description

Job Title: Area Manager

Department: Operations

Job Purpose: This position is responsible for the daily operations of the respective assigned 4 - 6 outlets as well as to maximise the sales and optimise profits. He/ she has to build positive business relationship with the Outlet-in-Charge and Team.


Main Responsibilities:

Sales & Business Results

· Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Direct Supervisor and Store Teams to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.

· Oversee and manage all areas of assigned outlets and make decisions on matters pertaining to assigned outlets.

· Use all informational resources available such as P&L and Customer Feedbacks information, etc, to identify opportunities and threats to build a business plan to optimize potential.

· Monitor and analyse outlets’ business results. Self-initiate and periodically develop business plan to improve stores’ results.

· Deploy resources among the assigned stores to optimise resources.

· Hold Monthly Area Meeting with all Outlets-In-Charge to account for business results, discuss over people development or movement and to update the team on the company and area directions or initiatives.

· Develop, execute and follow up stores’ action plans in term of People, Food Safety, QSC, Sales and Profit.


Safety & QSC

· Support, coach and consult teams to produce consistently high levels of QSC, safety and sanitization standards and guidelines.

· Ensure customer service in all areas. Respond to complaints, and take appropriate immediate corrective actions. Educate staff on prevention of future occurrence.

· Recover customers of the assigned stores professionally and timely.

· Submit Incident Report inclusive of actions taken for customers’ feedbacks and any stores’ incidents timely according to company guidelines.

· Ensure stores’ food products and ingredients store, use and sell according to First-In-First-Out and FirstExpire-First-Out guidelines.

· Ensure that operation team upholds any government and labour regulations.

· Demonstrates and reinforces behaviors to gain commitment from Crew to Outlet Leadership Team to deliver Excellent QSC standards.

· Protect Han’s and outlets’ image and cleanliness in ensuring store structures, equipment and fixtures are in good condition, clean and housekeeping duties are performed routinely.

· Ensure safe working and guest environment to reduce the risk of injury and accidents.



· Ensure that all assigned stores are adequately staffed to maximise sales potential, operational efficiency and staff turnover is reduced.

· Support, coach, consult Store-In-Charge to develop recruitment and training plan so that stores are appropriately staffed with competent staff and management team.

· Select, interview, hire, conduct On-Job-Evaluations (if necessary) and train direct reports based on areas’ needs and goals.

· Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.

· Conduct performance appraisals and gives input based on defined goals and objectives for each direct managers and staff.

· Ensures that individual development plans for service & kitchen team to Outlet Managers are implemented as per guidelines or/ and plans.

· Conduct orientation which includes safety briefing, and oversee the training of new direct employees.


Administrative and others

· Conduct Cash Audit and Food Safety and QSC Audit on the assigned stores at least once per assigned outlets on monthly basis. Coach and develop action plan with stores’ leaders.

· Review and ensure outlets’ Month-end administration and submission is timely and accurately.

· Ensure stores perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards timely and consistently.

· Approves attendance of staff and Store-in-charge.

· Complete Incidents Report promptly in the event a customer or employee is injured.

· Perform at least one opening and one closing shift at each of the assigned outlet.

· Submit and present monthly operations sales, accountability and action plan report.

· Perform other duties or projects assign as required or requested.


Singaporean only

Please contact Quill's WhatsApp@ 93225121 for more details 

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