JobsCentral Ptd Ltd

Application Support Officer

JobsCentral Ptd Ltd| Date Posted: 19-May-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

• Provide a single point of contact for all users to report problems and assist to raise request, pertaining to applications.

• Provide first level of telephone and technical Application support for troubleshooting.

• Escalate requests and problems to the appropriate support group for further analysis and resolution.

• Perform escalation to appropriate leads on complex issues or issues leading to complaints.

• Closely monitor and track cases logged and perform proper follow-up to users on all outstanding issues.

• Responsible for closing the cases upon confirmation with users.

• Construct database queries to generate data-driven content and reports

• Any other ad hoc assignments as assigned by superior

• Develop client-side scripts to improve website usability

 

Job Specifications

• Diploma in Computer Science, IT or similar fields.

• Internet-savvy with knowledge of HTML, CSS, PHP and SQL.

• Highly organized and detail-oriented individual.

• Good communication and people skills.

• Able to work independently and multi-task.

• Meticulous and possess ability to handle users in a professional and timely manner

• Analytical and has the ability to make recommendations to enhance processes and systems

Company Overview
JobsCentral Ptd Ltd