Forte Employment Services Pte Ltd

Application Support Engineer ($2.5K / 5 Days / SQL)

Forte Employment Services Pte Ltd| Date Posted: 5-Sep-2019
EA Licence No: 10C3364|EA Personal Registration No: R1984485
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities:

 

  • Perform Level 1 helpdesk troubleshooting, Level 2 remote troubleshooting, and Level 2 Onsite troubleshooting activities for existing customers
  • Standby support for our customers on off-office hours, weekends and public holidays on a rotational basis
  • Comprehensive understanding of company’s platform and technical architecture so to effectively troubleshoot issues
  • Efficiently manage multiple incidents simultaneously in a high pressured environment
  • Handle all customer requests via various support channels; inbound calls, emails, and chats
  • Clearly document and investigate all support incidents
  • Provide timely and meaningful updates to customers

 

Requirements:

 

  • Minimum Diploma in IT
  • Good background in Microsoft SQL Database
  • Minimum 2 years’ experience on customer support
  • With experience with CRM and Loyalty System is preferred
  • Good communication and interpersonal skills

 

Candidate kindly forward your resume to [Click Here to Email Your Resume] or call + (65) 6565 9877 for further discussion.

 

Jasmine
R1984485
Forte Employment Services Pte Ltd (10C3364)

Company Overview
Forte Employment Services Pte Ltd