Application Support Analyst (Shift, Hospital) - 1 year contract

Recruit Express Pte Ltd| Date Posted: 26-May-2020
EA Licence No: 99C4599|EA Personal Registration No: R1879086
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Job Nature:
Permanent, Contract
Position Level:
Entry Level
Qualification:
Diploma, Bachelor's / Honours

Job Description

 

*URGENT* *NO EXP REQUIRED*

 

We are looking for Application Support Analysts (Hospital environment, shift basis) - 1 year contract to perform the following job scope:

 

Provide IT Support

  • Provide technical support to users
  • Monitor performance of systems
  • Develop reference materials
  • Provide information to users on the progress of outstanding support tickets
  • Maintain Service Level Agreement documentation

Maintain Systems

  • Perform data entry work
  • Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems
  • Generate reports
  • Conduct research on new technology as requested

Assist with Incident Resolution

  • Respond to user complaints
  • Assist with problem/issue identification
  • Assist with resolution of basic problems
  • Recommend preventive solutions
  • Escalate problems/issues
  • Log incidents into problem management system

 

Requirements:

  • Minimally Nitec / Diploma in Computer Science or equivalent 
  • Able to communicate fluently and have good interpersonal skills
  • Prior experience in system / desktop troubleshooting is an added advantage.
  • Comfortable to work in a hospital environment and shift patterns.


Interested applicants, please apply now or send your resume to [Click Here to Email Your Resume].

 

Thank you.

 

Joey Lam Yi Qi

R1879086

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Recruit Express Pte Ltd