Application Support Analyst (Java) | 1-Year Contract
Manpower Singapore| Date Posted: 29-Nov-2020
EA Licence No: 02C3423
- Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements
- Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
- Provide permanent fixes to defects that are identified in the application
- Provide and maintain Application Availability. This includes ensuring that the application is active and operating as defined in the Service Level Agreements
- Facilitate outage investigation/restoration of service to Production Environment.
- Organize and participate in conference calls, meetings, etc. needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service.
- Bachelor's Degree in Computer Science or Information Technology or equivalent
- At least 2-3 years of java application development and support experience, candidate from development background must comfortable to work on application support
Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141