APAC Client Management (Freight Forwarding) - Ref: NSJ

Recruit Express Pte Ltd| Date Posted: 3-Jun-2020
EA Licence No: 99C4599|EA Personal Registration No: R1981588
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

APAC Client Management (Freight Forwarding) – Ref: NSJ

 

Responsibilities:

 

  • Engage, front and support customers in business/process issues and queries for pre-sales, existing and post-sales accounts to ensure customer requirements can be met
  • Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer.
  • Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes.
  • Support in pricing requests/queries (where applicable) to ensure timely response to customer and increase customer satisfaction.
  • Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts.
  • Develop and/or maintain an overview of account status and report as required and facilitate sharing of know-how about key accounts/programs with the rest of the organizational units involved.
  • Coordinate, execute and maintain administrative processes and systems to ensure effective and efficient processes, techniques and systems

 

 

To apply, please email your detailed CV in MS Words format to: Sarah Jumain, [Click Here to Email Your Resume]

Sarah Binte Mohamed Jumain (CEI: R1981588)

Recruit Express Pte Ltd

EA license Number: 99C4599

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Recruit Express Pte Ltd