Marina Bay Sands Pte Ltd

Analyst / Senior Analyst - Call Centre Support Operations

Marina Bay Sands Pte Ltd | Date Posted: 28-Aug-2018
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Job Responsibilities

  • Develop new reports and processes, identifies opportunities to streamline processes; use advance spreadsheet and database skills; provide recommendations on ways to make the call center more efficient.
  • Responsible for all call center IB reports including ad-hoc requests, productivity and making recommendations to Operation based on real-time staffing needs; analyze support metrics and identify trends.
  • Ability to collect, organize, analyses, and disseminate significant amounts of information with attention to detail and accuracy

Required Skills

  • Bachelor's/Master’s degree, preferably in Analytics, Statistics, Mathematics or Engineering
  • Minimum 2+ years relevant work experience in an analytics related role.
  • Strong foundation in data query/manipulation using SQL
  • Experience with data visualization tools like Spotfire will be an advantage
  • Ability to communicate complex ideas to technical and non-technical audiences
  • Ability to analyze numbers, trends and data to derive conclusions
  • Effective oral and written communication to present analytics findings
  • Must be comfortable in a fast-paced, dynamic and ever changing environment working under pressure and tight deadlines.
  • Must be self-motivated and resourceful and able to multi-task.
  • Result oriented: Ability to achieve targets within given time.
Company Overview
Marina Bay Sands Pte Ltd