Adviser - Customer Service (Mitsubishi - SM)

Cycle & Carriage Singapore Date Posted: 6-Nov-2017

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Job Category:
Customer Service

Job Description





Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

People are our driving strength of the company's success, which is rooted in the expertise, passion and dedication of our people. This is motivated by the desire to deliver excellence in customer service and product innovation.



ABOUT THE OPPORTUNITY

We are looking for a dedicated Adviser- Customer Service to join our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.


RESPONSIBILITIES
  • Attend to customers' requests for bookings, enquiries and complaints through various channels, in a timely manner
  • Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
  • Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
  • Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
  • Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
  • Capture customers' feedback on the service levels, and present findings for Management's review
  • Assist the Customer Service Manager in evaluating and improving the current practices and processes




REQUIREMENTS

To be considered for this position, you should possess a NITEC in Automotive Technology and above, with preferably 2 years of customer service experience in a similar role. Proficient in MS Office and meticulous with numbers and details.

Are you are a customer centric person and love to meet people? Do you have a strong inclination to achieve customer happiness through delivering excellent service? Do you possess excellent interpersonal skills and enjoys interacting with multiple partners to derive solutions for customer issues? We welcome you to apply in now.



ABOUT THE COMPANY

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.

It is more than just the recognition we have earned as being the leader in its class. "We Drive First Class" means a constant dedication to achieving excellence in our craft. It is our philosophy, our way of thinking behind all we do.

We have a constant mission to strive towards being an employer of Choice and we have been awarded as
  • HR Asia's Best Companies to Work for in 2015 and 2016;
  • Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development.
  • The most recent accolade was achieved during the Annual Jardine Matheson HR Conference 2016, where we emerged as the Winner amongst Jardine Companies to clinch the Innovative Talent Acquisition Strategy Award.


The emphasis on employee centricity has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.


(Only shortlisted candidates will be notified. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage and / or Cycle & Carriage Singapore, for assessing your career application.)





Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

People are our driving strength of the company's success, which is rooted in the expertise, passion and dedication of our people. This is motivated by the desire to deliver excellence in customer service and product innovation.



ABOUT THE OPPORTUNITY

We are looking for a dedicated Adviser- Customer Service to join our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.


RESPONSIBILITIES
  • Attend to customers' requests for bookings, enquiries and complaints through various channels, in a timely manner
  • Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
  • Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
  • Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
  • Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
  • Capture customers' feedback on the service levels, and present findings for Management's review
  • Assist the Customer Service Manager in evaluating and improving the current practices and processes




REQUIREMENTS

To be considered for this position, you should possess a NITEC in Automotive Technology and above, with preferably 2 years of customer service experience in a similar role. Proficient in MS Office and meticulous with numbers and details.

Are you are a customer centric person and love to meet people? Do you have a strong inclination to achieve customer happiness through delivering excellent service? Do you possess excellent interpersonal skills and enjoys interacting with multiple partners to derive solutions for customer issues? We welcome you to apply in now.



ABOUT THE COMPANY

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.

It is more than just the recognition we have earned as being the leader in its class. "We Drive First Class" means a constant dedication to achieving excellence in our craft. It is our philosophy, our way of thinking behind all we do.

We have a constant mission to strive towards being an employer of Choice and we have been awarded as
  • HR Asia's Best Companies to Work for in 2015 and 2016;
  • Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development.
  • The most recent accolade was achieved during the Annual Jardine Matheson HR Conference 2016, where we emerged as the Winner amongst Jardine Companies to clinch the Innovative Talent Acquisition Strategy Award.


The emphasis on employee centricity has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.


(Only shortlisted candidates will be notified. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage and / or Cycle & Carriage Singapore, for assessing your career application.)

Company Overview

Cycle & Carriage Singapore
Cycle & Carriage Singapore
Driven by passion Our people are one of our strongest assets, driven by passion and a commitment towards realizing their true potential. Our passion for excellence translates into a desire to harness that potential by developing your skills and expertise to the highest levels. When passion meets passion, excellence in craftsmanship and performance is born. We believe that great people make great companies, hence our constant mission to strive towards being a Best Place to Work. The Company has …