Account Executive - Field Sales

Federal Express (Singapore) Pte Ltd| Date Posted: 12-Feb-2020
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Job Nature:
Position Level:
Entry Level, Experienced
Bachelor's / Honours

Job Description

We are looking for a sales professional who can identify and develop customer relationships and perform an accomplished level of sales responsibilities with the objectives of building the customer base, achieving revenue targets and ensuring customer satisfaction.


Areas of Responsibility

New Business Development

Incumbent must close new business with new and existing customers by carrying out the following:

  • Obtain leads for new business through channels such as counter referrals, drivers, Inside Sales, “finder’s keepers”, chamber of commerce business lists, and the local newspaper
  • Gather information about customers' business products and process, and their transportation challenges through face-to-face contact
  • Seek and identify opportunities to grow the business with existing customers
  • Identify customer’s needs and develop value propositions to meet those needs
  • Create a market based pricing structure
  • Prepare a sales proposal to target the needs of customers
  • Deliver sales presentation to persuade potential customers to use FedEx products and/or services

Account Servicing

Incumbent must support existing customers with effective customer education by carrying out the following:

  • Coordinate with internal resources to teach customers how to use FedEx tools and services
  • Answer customer questions about FedEx products or services during sales call
  • Create and execute implementation plans with the customers
  • Monitor implementation progress to ensure timelines are met
  • Identify barriers to successful implementation and recommend ways to remove or minimize them
  • Troubleshoot and resolve customer’s problems
  • Contact customers to find out how well the solutions are meeting their business needs
  • Present review findings to customers using the available system reporting tool



  • Bachelor’s degree or above
  • Two years or above sales experience in commercial or industrial sector, preferably in a multinational corporation
  • A self-starter with excellent communication, presentation and negotiation skills
  • Proficiency in spoken Chinese will be added advantage as candidate will need to handle inquiries from Chinese speaking customers
  • Candidates with less working experience will be considered as Associate Account Executive
Company Overview
Federal Express (Singapore) Pte Ltd