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Temperature Services Co-Ordinator - $3.5K to $4.5K (Pharma Industry) job in Central Area at Recruit Express Pte Ltd

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Temperature Services Co-Ordinator - $3.5K to $4.5K (Pharma Industry) at Recruit Express Pte Ltd

Temperature Services Co-Ordinator - $3.5K to $4.5K (Pharma Industry)

Recruit Express Pte Ltd Central Area Permanent
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·         Act as the main customer contact for all temperature related services.

·         Set-up customers and protocols based on the applicable temperature services on the quote

·         Verify that all temperature services are correctly detailed on the quote.

·         Coordinate with BD to update the quote with any scope changes. 

·         Review temperature excursion reports and perform Temperature excursion adjudications based on the agreed process

·         Perform shipment tracking and temperature excursion compliance monitoring

·         Perform site compliance monitoring and communicate updates to the customer / clinical sites

·         Track all excursions relating to the lifecycle of a product on the manual tracker or using the software platform

·         Communicate directly with customers / clinical sites to inform them of potential problems with their protocols and field their concerns relating to temperature surveillance

·         Assist completion of Technical Queries and Quality Incident reports on issues relating to temperature services. Perform thorough investigations of temperature recordings versus transit history when required

·         Monitor the temperature excursions recorded by Clinical Services. Completing key performance indicator and root cause analysis reports

·         Support Business Development department to advise on Temperature Services

Customer Service:


·         Ensure all internal and external customer contact is carried out with a high level of professionalism in order to develop and maintain good working relationships

·         Receive and follow through on all queries ensuring a response is supplied in a timely manner


  • Experience of working in a temperature controlled environment
  • Experience in liaising with Couriers and transport provide
  • Min N / O level 

Interested candidates, please forward your resume to [ Email address blocked ]  

Consultant: Huang Jingsheng Kevyn (R1333338) 

Recruit Express Pte Ltd (99C4599) 

Recommended Skills

  • Business Development
  • Clinical Works
  • Computing Platforms
  • Customer Service
  • Performance Indicator
  • Professional Attitude

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